Please read through this policy of Keshav Handicraft before you make any purchases from us which helps for betterment to serve you.

  • Colour may vary in real picture settings and lighting variations.
  • No guarantee on colour fade or shrink. Item should be gentle hand wash only.
  • Booking/Payments:
    • Payment needs to be done same time when you pick up the outfit(s) or when the order is confirmed. We can only confirm your booking after receiving 100% full payment. No item or items on hold before full payment as we don’t want to disappoint any of our customers.
    • For the customer doing postage with in Australia needs to be paid in advance including the postage by the customers as per the size of the post satchel we use. Mostly we offer flat rate ship and that’s $5 for NSW & $7.5 for other states.
  • Exchange / Returns / Refund policy
    • Exchange policy – Exchange is possible for similar or higher price ranges if you notify us within 24 hours only for faulty item or items.
    • Please do not expect the dress to be exchanged after 24 hours due to hygiene issue.
    • If item(s) purchased by shipping then , Shipping charge are to be paid by the customers themselves in this case. Item(s) purchased from us needs to stay intact and damage free.
    • Refund will be made after we receive the item(s) completely in it’s original good condition.
    • Exchange/Returns/Refund is not possible due to damage caused during or due to mishandling while shipping / opening.
    • Parcel Opening video is a must before we consider any replacement if it’s defective.
    • No Exchange/Returns/Refund due to change of mind.
    • Once the alterations done of the item(s) bought by customers will not be exchanged or refunded.
  • Price policy
    • FIXED PRICE & NO NEGOTIATIONS
    • Please do not embarrass us or yourself by asking for negotiations.
    • Prices are nominal as per the type of fabric and suppliers’ hard work.
    • Please send a screenshot of the payment receipt for our record purpose of the right order to right customer.

Happy Shopping with Keshav Handicraft. For any bookings or queries, please message us on our Facebook page or on our WhatsApp on +61 435 23 2017.

Thank you for shopping with Keshav Handicraft.